Refund policy
Return & Refund Policy
Last Updated: [DATE]
At Sangrahya, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.
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1. Return Eligibility
To be eligible for a return, your item must:
- Be returned within 10 DAYS of the delivery date.
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, accessories, manuals, and invoices (if applicable).
- Not be damaged due to misuse, negligence, or improper handling by the customer.
We reserve the right to reject returns that do not meet these conditions.
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2. Return Timeframe
You may request a return within 10 DAYS after receiving your order.
To initiate a return, please contact our customer support team at:
Email: sangrahya@gmail.com
Please include:
- Order Number
- Customer Name
- Reason for Return
- Photos or videos (if the item is damaged or defective)
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3. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved:
- Your refund will be processed to your original payment method.
- Refund Processing Time: 2 DAYS after approval.
- Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
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4. Exchanges
If you received the wrong product, a damaged item, or a defective product, we may offer an exchange instead of a refund, subject to product availability.
To request an exchange, please contact us at:
Email: sangrahya@gmail.com
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5. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 10 DAYS of delivery.
Please provide:
- Your Order Number
- Clear photos or videos showing the issue
- A brief description of the problem
After verification, we will arrange a replacement, exchange, or refund, as applicable.
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6. Non-Returnable Items
The following items are generally not eligible for return or refund unless they arrive damaged or defective:
- Products damaged due to misuse or improper handling.
- Items returned without original packaging or accessories.
- Products showing signs of use.
- Gift cards (if applicable).
- Downloadable digital products (if applicable).
- Personalized or customized items (unless defective).
- Clearance, final sale, or non-returnable products clearly marked on the product page.
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7. Return Shipping Costs
- If the return is due to our error (wrong item, damaged product, or defective item), Sangrahya will bear the return shipping cost.
- If the return is for any other eligible reason (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.
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8. Cancellations
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.
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9. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Store Name: Sangrahya
Email: sangrahya@gmail.com
We are committed to making your shopping experience with Sangrahya simple, transparent, and worry-free. Thank you for choosing us!